See below for information about Walk London delivery and service options for parcels going to Australia.
FREE - On All Orders Over A$100
Note: Orders placed before 23:00 GMT+10 Will be dispatched on the same working day. Orders placed after the threshold will be dispatched on the next possible working day. Orders destinated for remote areas may experience slight delays.
Only A$10.00 When You Spend A$100,00 Or More
Note: This service is only available to selected destinations in Australia. If it is not available when processing your label your item will be dispatched on a downgradded DHL Express service. Any difference in the shipping fees paid will be refunded to your original payment method. Orders placed before 23:00 GMT+10 Will be dispatched on the same working day. Orders placed after the threshold will be dispatched on the next possible working day. If your item is delivered after 12pm your may be entitled to a refund on the shipping service that you have paid for.
Please see below for estimated transit times for delivery using DHL Express per Australian state.
Before 12:00 Delivery
If you need your parcel quickly we offer a delivered before 12:00 service with DHL. Taking the same amount of time to get to you as a normal DHL Express parcel, If you do not received your parcel before the 12:00 cut off time you will be entitled to your money back that you paid for shipping service*. If you require this service it is priced up at only A$25.00 or A$10.00 when you spend A$100.00 or more. *
DHL On demand Delivery
Besides speed, one of the main reasons we choose to ship with DHL to Australia is they offer you an on demand delivery tool to help you manage your order. All customers will have access to this option provided you give us your email address and telephone number whilst checking out. Once an order has been dispatched you can taylor make the delivery of your parcel to suit your need. Inclusive services include
- Pick Up From a DHL Service Point - You can arrange for your parcel to be picked up from one the the 1,200 DHL Service Points across Australia.
- Schedule a Delivery - You can manage your parcel so that it is delivered on a convenient date for yourself.
- Signature Release - You can request that the DHL Driver leave your item in a safe place without the need for a signature
- Leave with Neighbour - If you are not going to be in you can also request that the parcel be delivered to a neighbour.
- Alternate Address - The DHLOn Demand Delivery option will allow you to get your order delivered to an alternate address such as work or school if you know that you are going to be out when your parcel is due to be delivered.
- Vaction hold - If you are going on vacation, you can put the delivery of your parcel on hold up to a maximum of 30 days.
*Claims can be made by contacting our customer service team, quoting your order reference number. Claims will be processed as a downgrade from the shipping service to a standard Express delivery, If your order is underneath the free delivery threshold stated the amount due back is calculated as the before 12:00 Express Price minus the standard Express Price. If your order would have qualified for free delivery claims will take his into account and your money will be refunded.
** Please note that if you opt to use one of the signature release options available or schedule a delivery for an alternative address, we may not be able to help you in the event that your parcel is lost or stolen.
Orders placed before 23:00 (GMT+10) Monday To Friday will be dispatched on the same working day. Where as we do our upmost to fulfil orders made after the cut off time, any orders received after this point will be dispatched on the next possible working day.
When your order has been dispatched you will receive an Email or SMS notification with your tracking number on it. You can check your order's progress by clicking the link within the notification or by going to DHL's tracking pages upon their website.
You are also able to check the status of your order through the "Orders" section of your account page or by getting in contact with a member of our customer services team.
As a Footwear Brand that operates globally we ensure that the correct duties and taxes are applied to all orders at the checkout, We are therefore registered to collect Australian GST at the rate set by the Australian Government.
On all orders under the value of A$1000 the GST rate that is applied is 10% of your order value. This is inclusive within the price of the item and is reflected within the Taxes and Duties summary within the checkout.
Our ARN number is as follows: 3000 762 4037
