Returns From Australia
- Czech Republic
- San Marino
- United Arab Emirates
- United Kingdom
- United States of America
- Vatican City
- Returned back to us within 3-5 Working Days of Sending
- Courier Collection or Parcel Shop Drop off available at over 1,200 locations
- Your Shoes Are Fully Insured In The Case That They Are Lost Or Stolen Along The Way*
- The Return Of Your Shoes Is Fully Trackable Through DHL's on demand delivery App*
Courier Collection or Drop Off at Over 1,200 Service Points
Fully Insured For The Value Of The Items Returned
Returned Within 3-5 Working Days Of Sending
Free For Those Wishing To Return For Exchange
Our Returns Policy
We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help. This section explains our returns policy and how to go about making a return should you need to.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 30 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange.
Before returning your items to us, please check:
- The items for return are unworn,
- in re saleable condition, complete with all swing tags & original packaging
- You have included your original invoice or returns slip, with your preference for exchange or a refund.If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice or on your returns form. We recommend that you send us a quick email at email@example.com so we can put the replacement item aside for you.
- Download a Walk London returns form here
*If the items are deemed to have been worn in an un-saleable condition upon their return, items WILL be sent back to you. Before this happens a A$25.00 charge will be applied and must be paid before items are released to the courier.
Returning For An Exchange Or Credit Note
For customers wishing to return their item for an exchange or credit please note that we offer a returns label free of charge. To do this simply follow the returns procedure highlighted below. For customers wishing to return their item for a refund using our online portal unfortunately there is a charge of A$20.00 to help cover the costs of the service. This will be deducted from the refund amount due.
Returns Using The DHL Service
If you wish to use our DHL Returns service the process is simple. Click the "Create Return" button in the box above and complete the email form in order to allow us to generate you a DHL Label above. Alternatively you can send our Customer Services team a message along with your; Order Number, Email Address, Telephone Number, Pick Up Address, Which Items You Are Sending Back, and What you would like (Refund or Exchange)
Once we have received this information we will inform DHL of your request as a matter if priority, and you will be sent an email from the DHL team encouraging you to arrange a courier collection and to print off your shipping label.
Once printed attach the three barcode label to your box and hand the rest of the paper work to the driver or DHL Service Point.
Returns Using Your Own Courier
If you'd prefer to use a different courier, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning as we cannot be held liable if your parcel is lost in the post. We also recommend that you use a recorded delivery so that you can track your parcel online.
You can send your parcel back to us at the below address
UNITED KINGDOM, RG24 8PE
Parcels Should clearly state *GB Merchandise For Return* on the outside of the Parcel to help avoid any potential issues with customs. This should be made clear to you courier when sending so they can complete the correct customs documentation. This will help to avoid any extra charges at the border. Where as we try to help customers as much as possible we cannot control the process at the UK Border.
If you have placed an order and have changed your mind not to worry. You can cancel or make amendments to your Walk London order before your order has been dispatched using the below methods.
(a) You can notify us by email to firstname.lastname@example.org or call us on 01256 898690 before we have dispatched the goods to you or
Unfortunately, where goods have already been dispatched to you, we have no way in stopping the parcel. If this is the case you can return goods to us in accordance with the clause(s) set out above.